Customer Service Officer
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Job Responsibilities:
Respond to customers queries and requests via phone and email
Confirm transaction instructions / applications with customers
Handle and support customers to solve the internet banking service and data maintaining
Prepare account opening documents for individual and corporate customers
Responsible for Customer Due Diligence and KYC review
Support teammates to finish daily operations and ensure conduct working procedures and regulatory requirements
Assist team leader to monitor daily jobs efficiency and achievement all job duties
Job Requirements:
Form 7 or above
Minimum 1-3 year working experience in operations for banking service is preferred
Fluent in Putonghua, good command of spoken and written English and Chinese
Strong ability to work independently, attentiveness to details, with positive minded and good common senses
Good knowledge of computer software, MS Office and both of Chinese and English typing
Quick response to deliver professional services to meet our customers need
More job information
Salary
Job Function
Work Model
On-site / At the workplace
Industry
Employment Term
Experience
Career Level
Education
F.5- F.7 or DSE
Diploma or equivalent
Asso. Deg or High Dip
Degree
Company Overview
Bank SinoPac , a leading Asian banking group is seeking local talents to join its Hong Kong office. We invite applications to the following position:
Customer Service Officer
Bank SinoPac 永豐銀行
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