Job ref no.: CT3117490-01#8995

Customer Service Officer/CS Representative,advisor

Gravitas Recruitment Group (Hong Kong) Limited

  • 5-day week
  • Discretionary bonus
  • Gratuity
  • Medical plan
  • Paid overtime

Our client is an international insurance company with global presence.

They are expanding their operation team in HK.

To cope with the continuous business growth, they are looking for Customer Service Officer (multiple openings) to join their team.

Job Responsibilities:

  • Handle customer service inquiries and problems via telephone, internet or written correspondence
  • Proactively deal with customers complaints and finding solutions at the first point of contact
  • Build strong relationships with customers,agents,and groups
  • Review and adjudicates high value claims when necessary 
  • Handle customer compliant tactfully
  • Provide training and guidance to colleagues


  • Diploma or above
  • At least 3-5 years Customer service experience
  • Open to solid CS experience candidates from other industry who has strong interest in Insurance 
  • Good team player, able to work independently and under pressure;
  • Possess customer-centric mindset;
  • Good command of both English and Chinese

Interested candidates, please Apply Now with your updated CV for a confidential discussion.

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More job information
Job ref no. CT3117490-01#8995
  • 20,000 - 25,000 / month (negotiable)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree