Posted on 2021-10-11

Customer Service & Operation Assistant

Smart Education Co., Ltd.

Smart Education Group is the leading provider of high quality and innovative educational solutions in Greater China.

We are serving over 600 primary and secondary schools, and higher education institutions in Hong Kong, Macao and China with our English, Chinese and Mathematics e-learning programs.

We have also been the official representative of ETS since 2011.

In addition, we fulfil our social responsibility and create a brighter future for the betterment of our next generations. We established Smart Education Charitable Foundation to organize and sponsor events that inspire students’ multiple intelligences.

The Customer Service & Operation Assistant is responsible for handling the feedback of clients towards products and service through phones, email or online platforms in Hong Kong, Macau and China. You are required to collaborate and communicate with department on test and administration service. Providing quality customer services and with ability to conduct research and analysis of client satisfaction level, as well as handling tests and administration duties at work.

Qualifications:
- Diploma or above
- Excellent communication skills
- Passionate, patient, responsible, aggressive and with a sense of excellent service
- Proficient in MS Office
- Good command of written and spoken English
- Ability to acknowledge and respect the corporate culture of Smart Education, with good work ethics and work together as a team towards our common goals

*Shift duty required, 9 working hours within 09:00-19:30 (MON to FRI), 09:00 – 13:00 (SAT)*

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More job information
Salary
Job Function
Industry
Location
  • Lai Chi Kok
Employment Term
  • Full-time
Experience
    N/A
Education
  • Diploma or equivalent
Benefits
  • Alternate Saturdays