Job ref no.: CT3119437-01#0113
China Mobile Hong Kong Co. Ltd. 中 國 移 動 香 港 有 限 公 司

Customer Service Planning Supervisor

China Mobile Hong Kong Co. Ltd. 中 國 移 動 香 港 有 限 公 司

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 1 more

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 47th on the Fortune Global 500. 

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department: Customer Service Planning Department

In this position, you will:

  • Supervise a team of Customer Service Planning Specialists to perform program logistics arrangement, system enhancement and training arrangement
  • Initiate plan and led the team to execute in order to uplift the overall customer experience internally and externally
  • Assist Manager on project planning and coordination and continuously improve efficiency of the team
  • Responsible for IVRS, Knowledge base system updating and enhancement in a timely and accurate manner
  • Conduct data analysis and initiative automation and system enhancement as well as AI project, etc
  • Coordinate with other departments in any logistics issue arise from launch of new Policy and Procedure of any products and services, liaise with other departments to review the existing product and services from time to time to ensure service quality.
  • Work with Learning & Development Department to arrange CEM system training for new joiners
  • Assist Assistant Manager / Manager to prepare various management reports

To be successful in this position, you should meet the following requirements:

  • Bachelor’s degree in Business Management or related disciplines
  • At least 5 years of CS experience which at least 1 year in supervisory level, preferably in Telecom Industry
  • Good analytical power and meticulous, strong interpersonal and communication skills, able to work under pressure
  • Hands-on experience in PC operation (e.g.: MSWord, excel, Powerpoint, Frontpage and other graphical software)
  • Good command of spoken & written English & Chinese including Putonghua; good correspondence and report writing skill is a must
  • Occasional travel is required

When you work:

  • 5 days work
  • 8 hours/day

What you enjoy:

  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the Apply Now button and send your full resume with your availability, current and expected salary to us. 

More job information
Job ref no. CT3119437-01#0113
  • N/A
Job Function
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree