Job ref no.: CT3120094-01#0002
WorldVentures Marketing (Hong Kong) Limited

Customer Service Representative 客 戶 服 務 專 員

WorldVentures Marketing (Hong Kong) Limited

Benefits
  • 5-day week
  • 13-month pay
  • Additional subsidies
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Medical plan
  • Special / extra leave
  • … + 2 more

The Customer Service Rep provides timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality standards. This individual processes customer orders, bills and accounts, and applications for service, maintenance and termination. In addition, he/she troubleshoots and resolves customer complaints.

主要職責 | Job Responsibilities

  • 向客戶提供優質服務
  • Deliver exceptional service through inbound member phone calls and emails while simultaneously operating multiple computer applications

 

  • 解答客戶查詢及處理跟進
  • Take ownership of the relationship and follow through on commitments

 

  • 積極推廣我們的產品,服務,優惠和促銷活動
  • Actively engage member on our amazing products, services, benefits and promotions providing clarity, accuracy all while creating an incredible and authentic experience

 

  • 處理客人的投訴,及時提供適當的解決方案和備選方案
  • Take ownership of possible complaints, provide appropriate solutions and alternatives within a timely manner

職位要求 | Requirements:

  • 中六或以上程度
  • High school diploma or equivalent

 

  • 最少兩年顧客服務工作經驗
  • 2+ years of customer service experience supporting complex and escalation contacts; call center experience preferred

 

  • 能書寫通順的中文、 英文,操流利的普通話和英語
  • Verbal and written fluency in English and Mandarin

 

  • 能同時操作不同電子平台應用
  • simultaneously operating multiple computer applications

 

  • 友善有禮,具良好溝通技巧
  • Excellent communication and presentation skills

 

  • 持有香港身份証,香港工作簽證 或IANG
  • Candidates must be allowed to work in Hong Kong, (IANG) are also welcome
  •  

員工福利 | Employee Benefits

  • 5天工作
  • 5 days work

 

  • 銀行假期
  • Public Holidays

 

  • 有薪年假 12-15天
  • Annual Leave 12-15 Days

 

  • 生日假
  • Birthday Leave

 

  • 慈善活動假
  • Paid Charity Day

 

  • 住院、門診醫療福利及牙科福利
  • Medical insurance

 

  • 雙糧
  • Double Pay

WorldVentures is a privately held company based in Plano, Texas with active representatives and members in over 34 markets. In addition, all full time employees automatically receive a WorldVentures membership at no cost to allow employees access to our exclusive DreamTrips group travel experiences.

More job information
Job ref no. CT3120094-01#0002
Salary
  • 15,000 - 17,000 / month (negotiable)
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 20 years or above
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree