Job ref no.: CT3114843-01#6476

Customer Service Representative (5-day work, regular office hour, public holiday)

Lyreco (Hong Kong) Co Ltd

  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan

 Job Responsibilities:

  • Handle, answer and follow up the phone and email enquiries from external customers in the areas of quotation, orders tracking status and special product inquiries
  • Handle with customers complaints and manage order processing in a timely and professional manner
  • Provide prompt and accurate information and answer enquiries for both internal and external customers proactively and professionally
  • Follow up and liaise with relevant internal parties (e.g. Marketing, Logistics, Sales) to meet customers’ needs
  • Handle general administrative support in CS Department


Job Requirements:

  • Form 5/DSE graduated or above
  • Minimum 1 year of customer service experience preferably in B2B service industry
  • Experience in call centre/ inbound sales is an asset
  • Positive attitude, customer-oriented and able to work independently and multi-tasking
  • Good interpersonal and communication skill
  • Attentive to details, willing to learn and self-initiated
  • Good command of Microsoft applications in Excel, Word, Outlook and Chinese Word Processing
  • Proficient in both spoken and written English and Chinese (Cantonese)
  • Short notice and immediate available will be highly preferrable
  • Those candidates with more experience will be considered as CS Officer


Compensation & Benefits:

  • Year-end guarantee bonus
  • 5-day work & regular office hours
  • Bank Holiday
  • Medical Insurance
  • Paid annual leave, sick leave, maternity leave, paternity leave & long-service leave
  • Prospective salary increment & career path
  • Professional on-the-job training
  • Staff Referral Bonus



For interested talents, please send full resume with current and expected salary to

Human Resources Department, Lyreco (Hong Kong) Co., Ltd., Unit 201-206, 215, Koon Wah Building, 2 Yuen Shun Circuit, Siu Lik Yuen, Shatin, N.T.


OR by clicking on the Apply Now below for direct application.

OR by whatsapp at 6777 0757 for enquiry.








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More job information
Job ref no. CT3114843-01#6476
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip