Job ref no.: L-CS-1806004

Customer Service Representative (5-day work, regular office hour, public holiday)

Lyreco (Hong Kong) Co Ltd

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan

 Job Responsibilities:

  • Handle, answer and follow up the phone and email enquiries from external customers in the areas of quotation, orders tracking status and special product inquiries
  • Handle with customers complaints and manage order processing in a timely and professional manner
  • Provide prompt and accurate information and answer enquiries for both internal and external customers proactively and professionally
  • Follow up and liaise with relevant internal parties (e.g. Marketing, Logistics, Sales) to meet customers’ needs
  • Handle general administrative support in CS Department

Job Requirements:

  • Form 5/DSE graduated or above
  • Minimum 1 year of customer service experience preferably in B2B service industry
  • Experience in call centre/ inbound sales is an asset
  • Positive attitude, customer-oriented and able to work independently and multi-tasking
  • Good interpersonal and communication skill
  • Attentive to details, willing to learn and self-initiated
  • Good command of Microsoft applications in Excel, Word, Outlook and Chinese Word Processing
  • Proficient in both spoken and written English and Chinese (Cantonese)
  • Short notice and immediate available will be highly preferrable
  • Those candidates with more experience will be considered as CS Officer

Compensation & Benefits:

  • Year-end guarantee bonus
  • 5-day work & regular office hours
  • Bank Holiday
  • Medical & Dental Insurance
  • Paid annual leave, sick leave, wedding leave, maternity leave, paternity leave & long-service leave
  • Prospective salary increment & career path
  • Professional on-the-job training
  • Staff Referral Bonus

For interested talents, please clicking on the "Apply Now" below and submit full resume with current and expected salary.

OR by whatsapp at 6777 0757 for enquiry.

 

We invite you to visit our Lyreco world

 at company website: http://www.lyreco.com.hk/

 at LinkedIn: https://www.linkedin.com/company/lyrecohongkong

 

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More job information
Job ref no. L-CS-1806004 (CT3116128-01#4430)
Salary
  • N/A
Job Function
Industry
Location
  • Shatin
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip