Posted on 2021-10-12
China Mobile Hong Kong 中國移動香港

Customer Service Representative (call centre)

China Mobile Hong Kong 中國移動香港

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division: Customer Service Division

In this position, you will:

  • Handle customer enquiries in an efficient and accurate manner;
  • Establish and maintain good customer relationship by providing one-stop customer care services;
  • Communicate with customers through live chat/phone to answer questions, solve problems, and troubleshoot;
  • Input and update customer record accurately;

To be successful in this position, you should meet the following requirements:

  • Secondary education or above;
  • 1 year relevant experience preferably in customer service;
  • Customer service oriented, willing to work under pressure, self-motivated, pleasant personality;
  • Good communication and interpersonal skills;
  • Proficient in Cantonese, good command of English and Putonghua;
  • Candidate with more experience and management skills may be considered as Senior Customer Care Specialist.

When you work:

  • 8.75 hours per day (including 1 hour meal break)
  • 5-day per week in shift pattern (including Sunday and Public Holiday)

What you enjoy:

  • Double pay
  • Discretionary Performance bonus
  • Annual Leave
  • Shift Allowance
  • Monthly Performance Bonus
  • Life insurance
  • Medical insurance
  • Meal allowance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount  

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the Apply Now button and send your full resume with your availability, current and expected salary to us.

More job information
Job Function
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 4 more