Posted on 2022-12-02
ICBC Credit Card Centre (Int'l)

Customer Service Representative (Collection)
客戶服務代表(催收)

ICBC Credit Card Centre (Int'l)

Job Duties:
1. 通過電話向銀行客戶進行逾期催收;
2. 提供優質之客戶服務;
3. 處理客戶之查詢;
4. 必要時需提供額外支持;
5. 部門交辦的其他工作。

1. Handle daily delinquent account;
2. Provide excellent customer services to customers;
3. Handle inbound enquiries and application process;
4. Provide support on ad-hoc assignment when required;
5. Other work assigned by the department;

Requirements:
1. 中五或以上程度學歷;
2. 具有銀行/金融行業工作經驗優先,具有銀行電話中心催收業務經驗優先;
3. 有良好的溝通技巧,良好的粵語、普通話、英語表達能力;
4. 每週工作5天。

1. Form 5 or above;
2. Experience in banking/finance industry is an advantage; Experience in collection is an advantage;
3. Strong communication skills in Cantonese, Mandarin and English;
4. Five-day work;

Benefits:

  • 5-day work, Bank holiday 五天工作,銀行假期
  • Medical Insurance(Including Dental) 醫療保險(包牙科)
  • MPF employer voluntary contribution 額外強積金僱主自願性供款
  • Promotion opportunity 晉升機會
  • Annual Leave 有薪年假
  • Marriage Leave 婚假
  • Compassionate Leave 恩恤假
  • Professional Training 專業培訓
  • Study Allowance 進修補助
  • Holiday Benefits 節日福利
  • Birthday Celebration 生日慶祝
  • Working location: North Point 工作地點:北角 

致求職者:收集個人資料的目的
協助評選合適的求職者填補機構空缺,以及就聘用事宜與獲選者進行商討及提出聘用邀請。

 

More job information
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Education subsidies
  • Marriage leave
  • Medical plan
Job Function
Location
  • North Point
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip