Posted on 2022-11-28
ICBC Credit Card Centre (Int'l)

Customer Service Representative (Credit Card Hotline)

ICBC Credit Card Centre (Int'l)

Job Duties:
1. 負責接聽客服熱線,高效、高質處理客戶諮詢;
2. 協調各方處理客戶和海外分行的查詢及解決跟進客戶個案;
3. 通過團隊合作,高度投入工作,實現高水準的客戶服務滿意度;
4. 部門主管安排的其他工作;

1.Handle customer requests/enquiries via Hotline with high efficiency and quality;
2.Take to prime role to handle customers' and overseas offices' enquiries and follow up cases;
3.Devote the best effort to attain high level of customer satisfaction via teamwork
4.Any other duties assigned by the manager.

1. 中五以上學歷,歡迎應屆大學畢業生申請;
2. 具有銀行/金融行業1-2年工作經驗,有信用卡業務工作經驗優先;
3. 能使用粵語、普通話及英文與客戶溝通;
4. 每週工作五天,需輪班工作,不需通宵,無須銷售。

1. Form 5 or above. Fresh graduates are welcome to apply.
2. 1-2 years' solid experience in customer services or banking/finance industry is an advantage;
3. Strong communication skills in Cantonese, Mandrain and English is prerequisite;
4. Five-day work per week, willing to perform shift duty.Over night shift is not required. No need to sales.


  • 5-day work 五天工作
  • Medical Insurance(Including Dental) 醫療保險(包牙科)
  • MPF employer voluntary contribution 強積金僱主自願性供款
  • Promotion opportunity 晉升機會
  • Annual Leave 有薪年假
  • Marriage Leave 婚假
  • Compassionate Leave 恩恤假
  • Professional Training 專業培訓
  • Study Allowance 進修補助
  • Holiday Benefits 節日福利
  • Birthday Celebration 生日慶祝
  • Working location: North Point 



More job information
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Marriage leave
  • Medical plan
Job Function
  • North Point
Employment Term
  • Contract
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree