Job ref no.: CT3128959-01#0064
UPS Parcel Delivery Service Limited

Customer Service Representative - CRG

UPS Parcel Delivery Service Limited

Key Responsibilities

  • Initiate outbound call to explore prospects and handle incoming telephone service inquiry
  • Handle shipment tracing and claim paperwork
  • Update customer the follow up result in timely manner
  • Compiling reports for the department, support frontline operation and clerical work
  • Perform any ad hoc duties assigned by supervisor

Who we are looking for

  • Diploma or above with at least 2 years relevant experience
  • Experience in logistic or shipping industry is a definite advantage
  • Good computer knowledge and MS Office skills
  • Good command of English, Mandarin & Cantonese
  • Customer-oriented with strong communication skills
  • Able to work under pressure and independently
  • Shift working hours, 5-day work week (duty roster from Mon to Sat; within 08:30 – 19:00, 8.25 hours per day)
  • Work Location: Lai Chi Kok Center (nearby Lai Chi Kok MTR Station)
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

What we can offer

  • Attractive Salary Package
  • Guaranteed Double Pay
  • Performance Bonus
  • 5-day work week
  • Paid Annual Leave
  • Medical Insurance
  • Life Insurance
  • Training Opportunities
  • Career Development Opportunities
  • Stable, Open and Friendly Working Environment

How to apply

  • Send us your CV by clicking “Apply Now" button below, or
  • WhatsApp us on 6011 9201


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More job information
Job ref no. CT3128959-01#0064
Job Function
  • Lai Chi Kok
Employment Term
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • 13-month pay
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • … + 1 more