Posted on 2022-09-16

Customer Service Representative, Customer Centre

MSIG Insurance (Hong Kong) Limited

Key Responsibilities:

  • Manage customer enquiries and complaints generated via different touch points such as inbound call, email and written correspondence within the company’s service pledge in an efficient, professional and accurate manner
  • Establish and maintain good customer relationship by providing one-stop customer care services
  • Provide after-sales service to customers including policy endorsement and claims handling
  • Ensure service delivered meets the company standard and complies with internal and regulatory requirements
  • Ensure the data accuracy and activities to be logged in the system
  • Support initiatives and projects assigned


  • F.7 graduate or above qualifications
  • Holder of IIQE (Paper I & II) qualifications
  • At least 3 years in inbound call centre environment with focus on customer service, complaint and claims handling
  • Healthcare knowledge or general insurance experience are essential
  • Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
  • Fluency in Cantonese and English, good command of Mandarin would be an advantage
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing

For interested parties, please send full resume with expected and current salary by clicking the "Apply Now" button below . You may visit our company website for more background information.

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Entry level
  • F.5- F.7 or DSE