Job ref no.: CT3118200-01#7899

Customer Service Representative (end of Dec)

Shiu Fung Electronics Limited

  • 5-day week
  • 13-month pay
  • Flexible working hours
  • Paid overtime

Position Description

(a)    Essential Duties and Responsibilities

  • Establishes and maintains effective working relationships with the customer base both internally and externally.
  • Maximizes customer satisfaction in an effort to grow sales revenue.
  • Effectively manages customer conflict.
  • Provide customer quotations including follow-up activity.
  • Assists in the procurement of product samples.
  • Assists with product related inquiry as required.
  • Helps coordinate additional resources as required (Technical, Product Management, Sales Management etc.)
  • Order entry execution and maintenance with a high degree of accuracy.;
  • Effectively manages blanket contracts.   
  • Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with production, quality and shipping personnel.
  • Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.
  • Documents and updates customer requirements in the alert system.
  • Assist in market, customer and product intelligence gathering.
  • Recommends pricing, terms and conditions policies.
  • May perform similar or related duties as assigned by Manager Inside Sales.
  • Non frequent travelling within Greater China region is required.


  • Positive attitude, self-motivated, punctual.
  • Maintains a “sense of urgency".
  • Good written and oral communication skills, both English, Chinese and Putonghua
  • Possess problem-solving skills.
  • Able to establish and maintain effective working relationships with internal and external customers.
  • Ability to resolve conflict.
  • Thrive in a team environment.
  • Ability to work across organization boundaries.
  • Willing to readily accept and implement new ideas. 

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More job information
Job ref no. CT3118200-01#7899
  • 11,000 - 20,000 / month
Job Function
  • Tin Hau
Employment Term
  • Full-time
Career Level
  • Non-management level
  • N/A