Job ref no.: CT3118200-01#7899

Customer Service Representative (end of Dec)

Shiu Fung Electronics Limited

Benefits
  • 5-day week
  • 13-month pay
  • Flexible working hours
  • Paid overtime

Position Description
 

(a)    Essential Duties and Responsibilities

  • Establishes and maintains effective working relationships with the customer base both internally and externally.
  • Maximizes customer satisfaction in an effort to grow sales revenue.
  • Effectively manages customer conflict.
  • Provide customer quotations including follow-up activity.
  • Assists in the procurement of product samples.
  • Assists with product related inquiry as required.
  • Helps coordinate additional resources as required (Technical, Product Management, Sales Management etc.)
  • Order entry execution and maintenance with a high degree of accuracy.;
  • Effectively manages blanket contracts.   
  • Expedites customers’ orders and assists in maintaining on time deliveries of orders by working closely with production, quality and shipping personnel.
  • Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.
  • Documents and updates customer requirements in the alert system.
  • Assist in market, customer and product intelligence gathering.
  • Recommends pricing, terms and conditions policies.
  • May perform similar or related duties as assigned by Manager Inside Sales.
  • Non frequent travelling within Greater China region is required.

Qualifications

  • Positive attitude, self-motivated, punctual.
  • Maintains a “sense of urgency".
  • Good written and oral communication skills, both English, Chinese and Putonghua
  • Possess problem-solving skills.
  • Able to establish and maintain effective working relationships with internal and external customers.
  • Ability to resolve conflict.
  • Thrive in a team environment.
  • Ability to work across organization boundaries.
  • Willing to readily accept and implement new ideas. 
 

Interested parties please click Apply Now to apply job.
 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3118200-01#7899
Salary
  • 11,000 - 20,000 / month
Job Function
Industry
Location
  • Tin Hau
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • N/A