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Job ref no.: CT3114387-01#7094

Customer Service Representative - Hong Kong

CBX Software

Benefits
  • 5-day week


Job Information

As a member of the Customer Support team, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues and triage.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, analyze the hardware or software problem and write case notes in the tracking system. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Also, you will be the point of contact for new customers, introducing and educating them on CBX as a whole. You will also have the opportunity to gain knowledge of specific product areas within CBX technology platforms.

Job Description

  • Handle live chat, customer calls and helpdesk support on our daily deals
  • Follow up customer requests and/or technical support cases
  • Provide assistance to help customers resolve problems encountered
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor SLA metrics according to customer agreements and internal regulation


Requirements

  • Graduates in IT related discipline
  • 1 year of working experience; fresh graduates are welcome
  • Fluent in spoken and written English and Mandarin
  • Proactive, Patient, service-oriented and possess good communication
  • Ability to multi-task in a fast-paced environment
  • Team player, with effective communication and interpersonal skills
  • Able to work on a 5-day roster with non-overnight shift duties applied


If interested, applicants should send cover letter and resume by clicking Apply Now

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More job information
Job ref no. CT3114387-01#7094
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Non-management level
Education
  • Degree