As a member of the Customer Support team, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues and triage.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, analyze the hardware or software problem and write case notes in the tracking system. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Also, you will be the point of contact for new customers, introducing and educating them on CBX as a whole. You will also have the opportunity to gain knowledge of specific product areas within CBX technology platforms.
If interested, applicants should send cover letter and resume by clicking Apply Now
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
|Job ref no.||CT3114387-01#7094|