Job ref no.: CT3115281-01#0083
IKEA Hong Kong

Customer Service Representative (Hotline - Contractor Support)

IKEA Hong Kong

  • Medical plan
  • Paid overtime
  • Shuttle bus


  • Answer hotline enquiries regarding delivery, replacement order, stock, price and general CS issues
  • Handle the first-tier enquiry to provide effective and efficient solution to contractors
  • Conduct outbound call e.g. answers voice mail, email, replacement order and no. of stock case etc.
  • Shift duty is required including weekends and public holidays
  • Working location: Kwai Chung Distribution Centre
  • Free Shuttle Bus services from various pick-up points will be provided


  • Form 5/ DSE or above, with minimum 1 years working experience in call centre or customer service field in preferred (fresh graduate are welcomed)
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese word processing)
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Candidate with more experience will be considered as Senior Customer Service Representative

Interested applicants please apply for the positions by clicking here and upload your full resume in the application.

To know more about IKEA job, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

More job information
Job ref no. CT3115281-01#0083
  • N/A
Job Function
  • Kwai Chung
Employment Term
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip