Job ref no.: 37179120
HKT Services Limited

Customer Service Representative (Inbound Call Center)

HKT Services Limited

<< Join us on/before December, you can enjoy Join-in Bonus up to $6,000 >>


Your role

  • Handle customer enquiries and complaints on NETVIGATOR / Now TV / eye3 Smart Communications / Home Phone service via inbound phone calls
  • Identify customers’ needs and expectations, provide quality services and solutions to customers
  • Cooperate with other team members to resolve customer request efficiently
  • Cross-sell and up-sell company products and services


Working location

  • Shatin (nearby City One Town)


Working hours

  • Shift duties between 8am – 8pm, including weekends & public holidays
  • 42.5 or 48 working hours per week (optional to candidates)


To succeed in this role

  • F.5 / DSE or above
  • Bachelor degree holder or candidate with 2 years of relevant experience will be considered as Customer Service Executive
  • Good spoken English and Cantonese
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills


We offer you

  • Attractive basic salary with commission & sales incentive
  • Comprehensive training with pay
  • 14-day annual leave
  • Marriage leave
  • Maternity leave
  • Paternity leave
  • Career development opportunities
  • Medical insurance
  • MPF/Provident Fund schemes
  • Staff offer and staff recreation
  • Sponsorship of external study



Date: 24 Nov (Wed)

Time: 2pm to 5pm

Venue: 3/F Hermes House, 10 Middle Road, Tsim Sha Tsui (MTR East Tsim Sha Tsui exit K, entrance nearby Minden Row, between TST Post Office and Mariners' Club)


Date: 24 Nov (Wed)

Time: 2pm to 4:30pm

Venue:2/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan,

(MTR Tsuen Wan exit A)


Date: 25 Nov (Thu)

Time: 2pm to 5pm

Venue: Suite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong (MTR Kwun Tong exit B2, next to Kwun Tong Plaza)


If you can't join the walk-in event, you can reach Whatsapp 6029 4292  for interview arrangement.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.

More job information
Job ref no. 37179120
  • Marriage leave
  • Medical plan
Job Function
  • Shatin
Employment Term
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Diploma or equivalent
Require to Travel
  • No travel