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Job ref no.: CTT-04439 (CT3126461-01#3950)
HKT Teleservices

Customer Service Representative (Public Sector-Helpdesk Support )

HKT Teleservices

You will contribute to the total customer satisfaction by providing excellent helpdesk support to end users.

Responsibilities:

  • Provide 24 x 7 technical support via phone and email to address query/incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement

Requirements:

  • Diploma or above in Information Technology or Computer related disciplines
  • At least 2 years’ helpdesk / call centre experience
  • Ability to multi-task in a fast-paced environment
  • Familiar with the following IT Applications/systems:
    • Windows 10 / 7
    • MS Office
    • Adobe Reader / Writer
    • Mobile device setup and usage (iOS and Andorid)
    • WiFi and basic network knowledge
  • Willing to take shift duty (42.5 hours' per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

We offer :

  • 14 days' paid annual leave
  • Comprehensive medical coverage
  • Non-Contributory Provident Fund
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Clear career path
  • Structured training programme
     

Applications should be sent to us by clicking the Apply Now button below or by post

Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-04439 (CT3126461-01#3950)
Salary
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan