Job ref no.: HKCSRJD1
Global Payments Asia-Pacific Ltd

Customer Service Representative (Ref. no. HKCSRJD1)

Global Payments Asia-Pacific Ltd

Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Shuttle bus

Key Responsibilities

  • Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing
  • Establish good relationship with merchants by provision of one-stop care services
  • Keeps up-to-date and self equipped on required knowledge and skill sets proactively
  • Work with internal departments to seek best possible solutions for merchants
  • Carry out ad hoc assignments for call center operations

Requirements

  • Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred
  • Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants
  • Excellent telephone etiquette with mature and pleasant attributes
  • Ability to maintain composure under pressure, patience and enjoy customer service
  • High energy level and self-motivated
  • Team player with strong work ethic
  • Able to perform shift duty on weekends / public holidays depending on work schedule
  • Work on shift basis including weekends and public holidays

Attractive Fringe Benefits

  • 5-days work with total of 40 working hours per week
  • Guaranteed at least 12 hours rest time between shift
  • 2 consecutive days off each week
  • 12 days Annual Leave plus 1 day Birthday Leave
  • Life, medical and dental coverage
  • Overtime and public holidays allowance
  • No overnight work
  • No cross-selling required
  • Office at prime location close to MTR station

Interested candidates please forward your resume and indicate current and expected salary to us by clicking Apply Now.

Data collected will be treated in strict confidence and used for recruitment purposes only. 

More job information
Job ref no. HKCSRJD1 (CT3118364-01#0003)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip