Job ref no.: CT3124243-01#9027

Customer Service Representative (Vietnamese Speaking)- No experience required

H&W Technology Service Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan

As a Customer Service Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will be reactively dealing with customers’ queries, and proactively look for solutions to resolve the customers’ problems (rest assured, no Sales calls).

 

What are your key day-to-day responsibilities:

  • Provide high quality and the best-in-class service to our clients across telephone call, email and other channels
  • Consistently take strong initiatives to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner
  • Skilfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; Go above and beyond “customer service”
  • Proactively liaise with various departments to assist in resolving customers’ queries
  • Proactively learn about the financial markets, CFD industry, and trade platforms

What you’ll need:

  • Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies
  • Fluency in both Chinese/English and Vietnamese
  • Enthusiasm about customer service and problem-solving
  • Excellent communication skills both verbal and written
  • Strong sense of integrity
  • Willingness to commit to long-term career growth and professional developments
  • Open-minded and cooperative personality

Requirements:

  • Excellent communication skills both verbal and written
  • Critical thinking and problem-solving skills
  • Strong MS Office skills  

What We Offer:

  • Happy and dynamic working environment
  • Medical Scheme
  • Being part of a young team striving for excellence
  • Opportunities to participate in fun and exciting company events year-round
  • Complimentary food and drinks in the workplace
  • Work-life Balance
  • Bank Holiday
  • Dental Benefit
  • Performance Bonus
  • Fixed Shift
  • 5-days Work

 

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More job information
Job ref no. CT3124243-01#9027
Salary
Job Function
Industry
Location
  • Hunghom
Employment Term
  • Full-time
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip