Job ref no.: CT3115413-01#9171

Customer Service Representative

CBX Software Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance

About the role

  • Handle live chat, customer calls and helpdesk support on our daily deals
  • Follow up customer requests and/or technical support cases
  • Provide assistance to help customers resolve problems encountered
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor SLA metrics according to customer agreements and internal regulation

 

Requirements

  • Graduates in IT related discipline
  • 1 year of working experience; fresh graduates are welcome
  • Fluent in spoken and written English and Mandarin
  • Proactive, Patient, service-oriented and possess good communication
  • Ability to multi-task in a fast-paced environment
  • Team player, with effective communication and interpersonal skills
  • Overnight shift duties applied with additional benefits

 

Benefits

  • Friendly and collaborative work environment with diverse and inclusive international teams
  • Excellent career development opportunities
  • Attractive remuneration packages
  • On-job training
  • 5 minute walk to MTR from office
  • Monthly fun activities
  • Medical insurances
  • Performance bonuses
  • Referral bonuses
  • Employment visa sponsorship (if required)

 

Interested parties, please apply together with resume, stating current and expected salary, and send it via Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed

 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3115413-01#9171
Salary
  • N/A
Job Function
Industry
Location
  • Lai Chi Kok
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree