Job ref no.: CT-CCD-CSR
A.S. Watson Industries

Customer Service Representative

A.S. Watson Industries

  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Meal allowance
  • Medical plan
  • Shuttle bus
  • … + 6 more

Duties :

  • Handle all inbound calls, retrieve voicemails & make follow-up calls / contact to customers
  • Complete all customer requests via non-call channels including fax, email and other systems within designated time frame.
  • Answer inquiries, resolve & escalate feedback appropriately
  • Maintain accurate records on all orders, inquiries & customer feedback cases
  • Achieve company target and meet KPIs

Requirements :

  • DSE or above
  • Minimum 1 year related CS experience, fresh graduate are welcomed to apply.
  • Energetic, well-organized and able to work independently
  • Good communication and interpersonal skills
  • Good command of written and spoken English and Chinese
  • PC Knowledge in MS Excel, Word & Chinese Word Processing

We offer competitive salary, discretionary performance bonus, medical and retirement benefits, free company coach services and excellent career prospects. Please send your resume together with salary expectation by mail or email to :

Email address :  [via CTgoodjobs Apply Now ]

The Human Resources Department, A.S. Watson Industries

6 Dai Li Street, Taipo Industrial Estate, Taipo, New Territories.

For more information, please visit our website at

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for consideration of application for similar posts within the A.S. Watson Group of Companies.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months. 

More job information
Job ref no. CT-CCD-CSR (CT3113785-01#0220)
  • N/A
Job Function
  • Tai Po
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip