Job ref no.: CT3118690-01#7797

Customer Service Representative

Aviall Airstocks Limited

Essential Duties and Responsibilities:

  • Provides the first line of sales and customer service contact for the customers of the company
  • Responsible for supporting the sale of distributed parts and services to all customers in all market segments
  • Deals daily with customers via phone, fax, e-mail, electronics data interface and in person
  • Advises sales management of opportunities with customer in regards to sales, discount and pricing
  • Ability to make on the spot decisions in regard to sales price on all products where appropriate as directed even when price changes are subjected to approvals
  • Prepares and delivers customer quotations, process orders and closes sales
  • Assist sales management with sales promotions and marketing events


Education and Experience:

  • Minimum diploma or high school degree or equivalent
  • Minimum 2 years experience in customer service and sales of aircraft parts and related products
  • Extensive experience working in a team-oriented, collaborative environment
  • Relevant on the job training will be provided


Job Knowledge, Skills and Abilities:

  • Proven ability to work effectively with functional and technical teams and provide outstanding customer service
  • Possess good oral and written skills and ability to influence customers
  • Experience in SAP, Outlook, Excel, Powerpoint, Business Objects are a plus
  • Ability to solve practical problems and deal with a variety of changing situations under stress.
  • Possess strong organizational and interpersonal skills
  • Ability to conduct and direct research into sales and products.
  • Highly self-motivated, self-directed, and attentive to detail.


Interested candidates are to send their resumes by clicking Apply Now “Hong Kong Customer Service Representative" in the subject line.

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More job information
Job ref no. CT3118690-01#7797
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree