Job ref no.: CT3118579-01#0165

Customer Service Representative

Toys"R"Us (Asia) Limited

  • 5-day week
  • Discretionary bonus
  • Medical plan


  • Help customers on enquiries about products, promotions and membership program through hotline and email
  • Conduct online chats with customers, ensuring they enjoy a smooth and pleasant e-shopping experience
  • Resolve the issues raised by customers through communications with other departments
  • Assist corporate customers with bulk purchases and coordinate the sales process



  • HKDSE or above
  • One year experience in customer servicing sector
  • Good command of spoken and written English, Cantonese & Mandarin 
  • Proficient in Chinese & English word processing
  • Customer-oriented with good telephone manners, communication and problem-solving skills  

We offer 5-day work week and comprehensive benefits like birthday leave, child care leaves, study sponsorship, life insurance and medical coverage to the right candidate. Please forward your resume stating current/last salary with salary expectation and date available to career.hkg@

Please visit our website at

(All information collected will be used for recruitment related purpose only. It might also be disclosed to other associated companies of Fung Group and Toysrus Group for job matching of similar vacancies.)

More job information
Job ref no. CT3118579-01#0165
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip