Customer Service Representative

We are looking for talents to grow with our Hong Kong Customer Care Center.  This is a great opportunity to get your foot in the door and be part of the team in building the merchant experience.  We offer competitive pay , medical benefits, and a great environment for career.  Our company is continuing to grow and with the strive to maintain a working environment that encourages open communication together with a fun, dynamic and performance driven culture. 

Our Customer Service Representatives are required to provide effective and timely solution to merchant enquiries on authorization, payment and statement, account maintenance related etc.  As the “voice” for Global Payments, you are responsible in delivering remarkable customer service and first call resolution in order to build merchant satisfaction and loyalty.

If you are a personable and competitive person who is looking for new challenge, Global Payments has just the opportunity for you!  You will receive 4 weeks of on-job training to prepare you for your call center duties where ongoing support & feedback to ensure that you are able to remain relaxed and confident on your calls; of which you are equipped to provide the best merchant experience at all times.

Key Responsibilities

• Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing
• Establish good relationship with merchants by provision of one-stop care services
• Keeps up-to-date and self-equipped on required knowledge and skillsets proactively
• Work with internal departments to seek the best possible solutions for merchants
• Carry out ad hoc assignments for call center operations

Requirements

• Form 7 graduates or above with a minimum 1 year experience in customer service and / or call centre preferred
• Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants
• Excellent telephone etiquette with mature and pleasant attributes
• Ability to maintain composure under pressure, patience and enjoy customer service
• High energy level and self-motivated
• Team player with strong work ethic
• Able to perform shift duty on weekends / public holidays depending on work schedule
• Work on shift basis including weekends and public holidays

Attractive Fringe Benefits

• 5-days work with total of 40 working hours per week
• Guaranteed at least 12 hours rest time between shift
• 2 consecutive days off each week
• 15 days Annual Leave plus 1 day Birthday Leave
• Life, medical and dental coverage
• Overtime and public holidays allowance
• No overnight work
• No cross-selling required
• Office at prime location close to MTR station