Posted on 2022-11-09
ICBC Credit Card Centre (Int'l)

Customer Service Representative(Oversea Credit Card Hotline)
客戶服務代表(海外信用卡熱線)

ICBC Credit Card Centre (Int'l)

Job Duties:
1. 負責接聽海外分行信用卡客服熱線,高效、高質處理客戶諮詢;
2. 協調各方處理客戶和海外分行的查詢及解決跟進客戶個案;
3. 通過團隊合作,高度投入工作,實現高水準的客戶服務滿意度;
4. 部門主管安排的其他工作;

1.Handle overseas customer requests/enquiries via Hotline with high efficiency and quality;
2.Take to prime role to handle customers' and overseas offices' enquiries and follow up cases;
3.Devote the best effort to attain high level of customer satisfaction via teamwork;
4.Any other duties assigned by the manager.

Requirements:
1. 中五或以上程度學歷;
2. 具有銀行/金融行業工作經驗優先,具有銀行電話中心經驗優先;
3. 有良好的溝通技巧,良好的粵語、普通話、英語表達能力,能夠用英文口語同客戶溝通;
4. 每週工作5天,願意輪班工作(每月有數天需要返通宵班),無須銷售。

1. Form 5 or above;
2. Experience in banking/finance industry is an advantage; Experience in call centre is an advantage;
3. Strong communication skills in Cantonese,Mandarin and English, able to communicate with customers in English;
4. Five-day work,willing to perform shitf duty(Only serval days of overnight shift is required per month).No need to sales.;

Benefits:

  • 5-day work with overnight allowance 五天工作有通宵班津貼
  • Medical Insurance(Including Dental) 醫療保險(包牙科)
  • MPF employer voluntary contribution 額外強積金僱主自願性供款
  • Promotion opportunity 晉升機會
  • Annual Leave 有薪年假
  • Marriage Leave 婚假
  • Compassionate Leave 恩恤假
  • Professional Training 專業培訓
  • Study Allowance 進修補助
  • Holiday Benefits 節日福利
  • Birthday Celebration 生日慶祝
  • Working location: North Point 工作地點:北角 

致求職者:收集個人資料的目的
協助評選合適的求職者填補機構空缺,以及就聘用事宜與獲選者進行商討及提出聘用邀請。

 

More job information
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Dental plan
  • Marriage leave
  • Medical plan
Job Function
Location
  • North Point
Industry
Employment Term
  • Contract
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree