Customer Service Representative(Oversea Credit Card Hotline)
客戶服務代表（海外信用卡熱線）

Job Duties:
1. 負責接聽海外分行信用卡客服熱線，高效、高質處理客戶諮詢；
2. 協調各方處理客戶和海外分行的查詢及解決跟進客戶個案；
3. 通過團隊合作，高度投入工作，實現高水準的客戶服務滿意度；
4. 部門主管安排的其他工作；

1.Handle overseas customer requests/enquiries via Hotline with high efficiency and quality;
2.Take to prime role to handle customers' and overseas offices' enquiries and follow up cases;
3.Devote the best effort to attain high level of customer satisfaction via teamwork;
4.Any other duties assigned by the manager.

Requirements:
1. 中五或以上程度學歷；
2. 具有銀行/金融行業工作經驗優先，具有銀行電話中心經驗優先；
3. 有良好的溝通技巧，良好的粵語、普通話、英語表達能力，能夠用英文口語同客戶溝通；
4. 每週工作5天，願意輪班工作（每月有數天需要返通宵班），無須銷售。

1. Form 5 or above;
2. Experience in banking/finance industry is an advantage; Experience in call centre is an advantage;
3. Strong communication skills in Cantonese,Mandarin and English, able to communicate with customers in English;
4. Five-day work,willing to perform shitf duty(Only serval days of overnight shift is required per month).No need to sales.;

Benefits：

• 5-day work with overnight allowance 五天工作有通宵班津貼
• Medical Insurance(Including Dental) 醫療保險（包牙科）
• MPF employer voluntary contribution 額外強積金僱主自願性供款
• Promotion opportunity 晉升機會
• Annual Leave 有薪年假
• Marriage Leave 婚假
• Compassionate Leave 恩恤假
• Professional Training 專業培訓
• Study Allowance 進修補助
• Holiday Benefits 節日福利
• Birthday Celebration 生日慶祝
• Working location: North Point 工作地點：北角 

致求職者：收集個人資料的目的
協助評選合適的求職者填補機構空缺，以及就聘用事宜與獲選者進行商討及提出聘用邀請。