Provide customer service to customers buying online
Use phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services
Manage order processing cycle with other departments
Helping customers in the online buying journey
Helping customers to resolve any post-sales issues
Resolving escalated cases with unsatisfied customers
Excellent customer services experience using phone, instant messaging and email
Must be proficient in written and verbal English with an additional language of Italian /German /French /Dutch /Spanish
Photographic, Mobile Phone and / or Tablet PC Knowledge or experience is a benefit
Must have strong attention to details and customer focus
Able to work independently, autonomously as well as multi-task working
Immediately available preferred
Fresh graduates will also be considered
Knowledge of any other language(s) will be added advantage
Working hour: 10:00 a.m. - 7:00 p.m. (Mon- Fri)
** Candidates without HK working permit will NOT be considered.
Attractive remuneration package, commission and incentives are available for quality performance will be offered to the right candidates. Interested parties please send full resume with available date, present and expected salary to [via CTgoodjobs Apply Now ]
About DGS International
DGS International, a subsidiary company of the Starkford Limited, is a leading and well-known eCommerce company in Hong Kong. DGS has grown into a well established eCommerce company that operates multiple eCommerce brands successfully selling branded cameras, mobile phones, tablets and electronic gadgets into international markets.
Due to our commitment and continue investment in customer satisfaction, supply chain excellence and service quality, we have expanded to our current 40,000sqf warehouse/office in Lai Chi Kok and Kwai Hing, Hong Kong with around 200 employees.
We are a company which encourages staff to excel and provide excellent career advancement to our people.
We are looking for high calibre candidates to help us expand our business and strengthen our team to cope with the growing business. This is an excellent opportunity to join our company and develop your career through contributing to the success of our company.
“Come join our award winning team and make a difference in your career!"