banner
Harbour City Estates Limited

CUSTOMER SERVICE SENIOR ASSOCIATE (HOTLINE) / CUSTOMER SERVICE ASSOCIATE (HOTLINE) (5-day work)

Harbour City Estates Limited

Job Highlights

  • To handle telephone enquiries and complaints
  • Shift duty is required
  • Good communication and interpersonal skills

Job Responsibilities:

  • To handle telephone enquiries and complaints from public and tenants in a professional manner
  • To update information database and consolidate reports
  • To perform administrative and ad-hoc duties as assigned
  • Shift duty is required

Requirements:

  • Good communication and interpersonal skills with good telephone manner and customer focus
  • Form 5 / DSE or above
  • Experience in property management or hospitality industry is preferred, especially in report centre or control room
  • Fresh university graduates with some part-time experience in hotline service will also be considered
  • Good command of written and spoken English and Chinese (including Putonghua)
  • Proficiency in MS applications (Word, Excel and Chinese Word Processing)
  • Candidate with more experience will be considered as Customer Service Senior Associate (Hotline)

We offer competitive remuneration package that commensurate with experience and qualifications. Fringe benefits include 5-day work week, general holidays, 14 days of annual leave, employer’s top-up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits.

Interested parties are invited to contact us by Whatsapp 5193 6550 or send full resume stating contact telephone number, date available, present and expected salary by pressing Apply Now below.

(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)

More job information
Salary
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Extra paternity leave
  • Family medical plan
  • Medical plan
Job Function
Location
  • Tsimshatsui
Work Model
  • On-site
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE