Job ref no.: CT3115850-01#0152
Spencer Ogden (Hong Kong) Ltd

Customer Service Senior Executive - Fluent English required!

Spencer Ogden (Hong Kong) Ltd

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan

My client is an international insurance business in Hong Kong. Due to expansions within their operations, they are actively seeking customer service talents with main responsibilities and requirements as below:

The Role:

  • Provide quality and professional customer service via hotline, voice mail, email enquiries and online platform
  • Handle incoming enquiries for life & medical products, and complaints from brokers and direct clients
  • Follow up and liaise with relevant parties in order to settle customers' enquires/complaints
  • Provide coaching to new joiners and offer advice to new and existing staff on case handling through regular case sharing
  • Support ad hoc job duties related to customer service, as required


  • Form 7 / DSE or above
  • At least 4 years working experience in customer service or call centre in insurance industry
  • Experience in handling customer service enquiries in life & medical products 
  • Strong communication and interpersonal skills
  • Strong skills in Word and Excel applications
  • Excellent command of both written and spoken English and Chinese

Note: Less experienced candidates will be considered for Executive 

This is a permanent opportunity based in Hong Kong and paying an attractive remuneration, bonus and benefits. If you are interested, please contact Eunice Chan at [via CTgoodjobs Apply Now ] or call +852 2245 3370.

More job information
Job ref no. CT3115850-01#0152
  • 25,000 - 35,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip