Job ref no.: CT3124792-01#3488

Customer Service Specialist (International)

Mex Fintech Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan

Job Description:

  • To handle international customers’ inquiries and service request through emails live chat, and phone calls
  • Resolve product or service problems by clarifying the customer's complaint
  • Selecting and explaining the best solution to solve the problem
  • Keep records of customer interactions, process customer accounts, transfer to relevant departments
  • Other duties assigned by manager
     

 Job Requirements:

  • Diploma or above holder
  • 1 – 2 years of relevant customer service experience
  • Excellent communication and interpersonal skills
  • Strong phone contact handling skills and active listening
  • Professional fluency in English and other languages
  • Must be available to work in shifts (Morning, afternoon, night, overnight)
  • Shift allowance is provided

 

If you are ready for the new challenge, please send your resume with current and expected salary by clicking Apply Now.
 

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More job information
Job ref no. CT3124792-01#3488
Salary
Job Function
Industry
Location
  • North Point
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 7 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip