Job ref no.: COM2018-035r
Hamburg Sud Hong Kong Limited

Customer Service Specialist, Region Asia Pacific

Hamburg Sud Hong Kong Limited

  • Competitive pay

Customer Service Specialist, Region Asia Pacific
Ref: COM2018-035r
Report to: Customer Order Management Manager, Area South China

Job Description:

  • Immediate key in GLOBE (create new bookings to shipper) and maintenance of GLOBE booking (input accurate freight & surcharges within vessel closing day, cancel bookings) and ensure rate / surcharge accuracy
  • Ensure to provide quality service to customers, handling enquiries and provide solution in professional manner
  • Check with customer for any shortfall before SI / cargo cut off and update in GLOBE
  • Prepare shipping schedule with clear cut-off date / time to customers
  • Handle inquiries and requests from external & internal customers
  • Handle Error Management to ensure data correctness
  • Handle Vessel Process and ensure run run smoothly / accurately according to vessel
  • Encourage e-platform usage (INTTRA, GTNEXUS, Cargo Smart….etc.) to customers ensuring booking release timely
  • Distribute announcement for any vessel delay / port omission / schedule changes of all export cargoes
  • Contribute to meet or exceed sales objectives of Area South China by promoting and selling Hamburg Süd and Alianca service to Direct Accounts, NVOCC’s, Freight Forwarders, Trading Companies, and other channels through professional customer service skills and long-term customer relationship


  • Preferably Diploma or above
  • Good command of Spoken and Writing English, Mandarin, & Cantonese
  • Proficiency in MS Word / Excel
  • Minimum 2 years’ working experience in Liner Shipping / logistics industry
  • Ability to communicate effectively interdepartmentally, and externally with Customers and others
  • Ability to respond effectively and in a timely manner to departmental needs, focusing on customer service
  • Demonstrate ability to communicate information and develop individuals to improve team knowledge and skill set
  • Highly customer focused and able to demonstrate excellent communication/telephone skills demonstrate an understanding of customer service ‘Best Practice’

We offer a competitive remuneration package to the right candidate.

Personal data collected will be used for recruitment related purpose only.

Please apply with full resume in PDF format with expected salary by email to [via CTgoodjobs Apply Now ].

More job information
Job ref no. COM2018-035r (CT3116540-01#0009)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree