Job ref no.: CT3117689-01#0240
DGS International

Customer Service Supervisor – eBay / eCommerce Marketplace

DGS International

  • 5-day week
  • 13-month pay
  • Additional subsidies
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Special / extra leave
  • Year-end bonus
  • … + 8 more

Join us & Be eCommerce Innovators
Are you looking for being in a part of revolutionizing online shopping behaviour experience? We are a group of young, ambitious, passionate, data and technology driven people who seek to provide and create online shopping experience for worldwide. To expand our business, we are always looking for talented and ambitious minds to join our team. If you are an innovative individual, do come to us to stretch your unlimited potential. 

Job Responsibilities:

  • Manage a team of Customer Services staff to provide pre-sales and after-sales services to customers buying online through eBay and marketplace worldwide accounts such as Amazon, Mydeal, Conforama, etc
  • Develop and manage Key Performance Indicators to ensure the team is running efficiently with good customer services
  • Ensure staff are using ticket/email effectively and efficiently to provide fast response to customer enquiries on products, order status and after sales services
  • Ensure staff to manage order processing cycle smoothly with other departments and handle all escalations and exceptions
  • Improve online fraud payment prevention, detection and monitoring
  • Improve policies and procedures, operation workflow in the order processing cycle and ensure customer services staff comply with these in daily operations
  • Working and aligning closely with all Sales staff and Sales Manager to achieve business objectives
  • Provide training and support to ensure staff satisfaction to achieve higher performance
  • Handle complaints and coordinate internal and external parties to resolve them according to company guidelines

Job Requirements:

  • Higher Diploma or above holder
  • Minimum 2 years supervisory experience in customer service field
  • Experience in managing eBay or marketplace store is an advantage
  • Excellent supervisory skills with ability to develop systems and procedures to enhance performance for a customer services team
  • Good command of spoken and written English
  • Strong ability to deal with difficult people with excellent complaint handling skills
  • Must have strong attention to details and customer focus
  • Immediate available is highly preferred

We offer friendly team environment, good career prospect, also attractive remuneration package including commission and discretionary bonus incentive, together with other DGS benefits like five-day work week, double pay, medical and dental insurance. Interested parties please send full resume with available date, present and expected salary by clicking Apply Now for an interview.

All personal data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3117689-01#0240
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Asso. Deg or High Dip
  • Degree