Job ref no.: CT3125159-01#0837
Harbour City Estates Limited

CUSTOMER SERVICE SUPERVISOR (5.5-day work) (Salary:$21 – 22K)

Harbour City Estates Limited

Job Responsibilities:

  • To supervise a team of customer service staff and provide on-the-job training & coaching to them
  • To handle enquiries and complaints from shoppers / tourists in a professional manner
  • To plan and administer daily manpower arrangement
  • To perform other administrative duties as assigned
  • Shift duty from 8:00 a.m. to 10:00 p.m. is required


  • Passionate in retail and hospitality work
  • Customer-oriented, good interpersonal skills, self-motivated, responsible and positive
  • F. 5 / DSE / Diploma or above preferably in Hospitality / Travel / Business-related disciplines
  • Minimum 5 years of experience in customer service or hospitality of which at least 2 years in supervisory role
  • Good command of spoken Cantonese, English and Putonghua


Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills.  On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive salary package that will be commensurate with experience and qualifications. Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary by clicking Apply Now button below.

(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)

More job information
Job ref no. CT3125159-01#0837
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Extra paternity leave
  • Family medical plan
  • Medical plan
  • Paid overtime
  • … + 2 more