Job ref no.: CT3113812-01#0167

Customer Service Supervisor (eStore)


  • Compassionate leave
  • Discretionary bonus
  • Family medical plan
  • Marriage leave
  • Medical plan


  • Report to Customer Service Manager and lead a small team for providing quality customer service on the eStore platform
  • Coach the team for handling customers’ enquiries & complaints , and post sales issues through email and phone in a professional manner
  • Coordinate with internal and external parties to follow up after sales service issues include but not limited to delivery, order cancellation and return order arrangement
  • Responsible for ad hoc assignment if required


  • Tertiary educated or above
  • Minimum 5 years working experience in related to customer servicing including 2 years in supervisory role, with eStore experience is an advantage
  • Strong customer service mindset and result-oriented towards customer service delivery
  • Good command of English, Chinese in both written and spoken (including Mandarin)
  • Self-driven in problem solving and a proactive team player
  • 5.5 days per week and shift duty is required (Operation Hours: Monday - Friday:  9:00am - 10:00pm / Saturday: 9:00am to 6:00pm)

An attractive salary and benefit package will be offered. Interested parties please forward detailed resume stating expected salary to: Human Resources Department, PARKnSHOP (HK) Limited, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T. or fax to 2687-3732 or email to us.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.


More job information
Job ref no. CT3113812-01#0167
  • N/A
Job Function
  • Fotan
Employment Term
  • Full-time
  • 5 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip