Job ref no.: CT3114388-01#5679

Customer Service Supervisor/ Officer

Parkway HealthCare (Hong Kong) Limited

Key Responsibilities:

  • Handle inbound and outbound calls, customer enquiries and central booking in a professional and timely manner
  • Handle network provider hotline and pre-approval procedures
  • Cooperate with other teams to ensure timely resolution of customer requests and issues
  • Prepare statistical reports as required
  • Assist in other third party administration tasks as assigned by supervisor

Key Requirements:

  • Diploma holder or above with minimum 1 year working experience in customer service industry, preferably in healthcare or medical insurance sectors
  • Strong customer service mindset and skill
  • Good communication and interpersonal skills, and excellent telephone manner
  • Strong sense of team spirit and able to work under pressure
  • Excellent command of written and spoken English and Cantonese, Mandarin is definitely an advantage.
  • Proficient in MS Office applications
  • Immediately available is highly preferred
  • Candidate with more experience will be considered as Customer Service Supervisor

We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking Apply Now.

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More job information
Job ref no. CT3114388-01#5679
  • N/A
Job Function
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree