Job ref no.: CT3115440-01#0102
Jebsen Logistics Limited

Customer Service Supervisor (Ref: 6610)

Jebsen Logistics Limited

  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime


  • Lead a small Customer Service team to perform the daily Customer Service Operation and Hotline Service
  • Manage resources to ensure order processing completion, take care of monthly billing, daily truck planning and monitor order on-time delivery and POD return timeliness
  • Ensure all Logistics daily operational goals including warehouse operation and Inventory Management were implemented effectively; fulfil KPI or other report submission timeline
  • Establish and maintain good relationship with warehouses, truckers, customers and other stakeholders
  • Drive, plan and Implement Logistics improvement projects to achieve expected deliverables
  • Identify enhancement opportunities and solutions for improvement to top management
  • Ensure full compliance of Standard Operation Procedure of internal and external customers
  • Assist HKQAA audits and monitor warehouse and transportation data with its full compliance


  • Bachelor Degree in Logistics, Supply Chain Management or Business Administration
  • At least 5 years’ experience in Supply Chain/Customer Services/Sales Administration with 2 years at supervisory level, experience in freight forwarding or warehouse operation is preferred
  • Knowledge of warehouse operation flow is a plus.
  • Proficient in MS Word, Excel and PowerPoint with the ability to acquire new system knowledge
  • Good command of written and spoken English and Chinese (Mandarin and Cantonese), capability to handle correspondence independently
  • Exceptional interpersonal and negotiation skills, able to communicate with stakeholders from different levels and handle multiple tasks under pressure,
  • Detail minded, organized and result-oriented, with drive for high quality standards
  • A good team player with strong analytical and planning skills
  • Working Hours: 1st shift : Monday to Friday (08:45-18:00); 2nd shift (10:45 – 20:00), Saturday duty from 08:45-18:00 once a month
  • Working Location: Fo Tan
  • Candidate with less experience will be considered as Customer Service Coordinator

nterested parties please submit your application to our mailbox by clicking Apply Now below.

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More job information
Job ref no. CT3115440-01#0102
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree