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Job ref no.: CT3115440-01#0102
Jebsen Logistics Limited

Customer Service Supervisor (Ref: 6610)

Jebsen Logistics Limited

Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime

Responsibilities:

  • Lead a small Customer Service team to perform the daily Customer Service Operation and Hotline Service
  • Manage resources to ensure order processing completion, take care of monthly billing, daily truck planning and monitor order on-time delivery and POD return timeliness
  • Ensure all Logistics daily operational goals including warehouse operation and Inventory Management were implemented effectively; fulfil KPI or other report submission timeline
  • Establish and maintain good relationship with warehouses, truckers, customers and other stakeholders
  • Drive, plan and Implement Logistics improvement projects to achieve expected deliverables
  • Identify enhancement opportunities and solutions for improvement to top management
  • Ensure full compliance of Standard Operation Procedure of internal and external customers
  • Assist HKQAA audits and monitor warehouse and transportation data with its full compliance

Requirements:

  • Bachelor Degree in Logistics, Supply Chain Management or Business Administration
  • At least 5 years’ experience in Supply Chain/Customer Services/Sales Administration with 2 years at supervisory level, experience in freight forwarding or warehouse operation is preferred
  • Knowledge of warehouse operation flow is a plus.
  • Proficient in MS Word, Excel and PowerPoint with the ability to acquire new system knowledge
  • Good command of written and spoken English and Chinese (Mandarin and Cantonese), capability to handle correspondence independently
  • Exceptional interpersonal and negotiation skills, able to communicate with stakeholders from different levels and handle multiple tasks under pressure,
  • Detail minded, organized and result-oriented, with drive for high quality standards
  • A good team player with strong analytical and planning skills
  • Working Hours: 1st shift : Monday to Friday (08:45-18:00); 2nd shift (10:45 – 20:00), Saturday duty from 08:45-18:00 once a month
  • Working Location: Fo Tan
  • Candidate with less experience will be considered as Customer Service Coordinator

nterested parties please submit your application to our mailbox by clicking Apply Now below.

For more information about Jebsen Group, please visit www.jebsen.com or follow us on:

Sina Weibo http://weibo.com/jebsengroup

WeChat ID: jebsen1895

Facebook http://facebook.com/jebsengroup

LinkedIn Jebsen Group

All information provided by applicants will be used for recruitment purposes only.

 

At Jebsen, success breeds success

More job information
Job ref no. CT3115440-01#0102
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree