Job ref no.: SLCS/AM
Bureau Veritas Hong Kong Limited

Customer Service Supervisor

Bureau Veritas Hong Kong Limited

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Year-end bonus
  • … + 1 more


  • Supervise a small Softlines testing team to handle clients' enquiries, instruction and complaints in a professional and timely manner
  • Assist the manager in risk assessment for potential problems which may have negative customer impact
  • Handle escalation cases from N-1 or internal departments
  • Attend vendor meetings and support for assigned test programs
  • Maintain good relationship with clients
  • Coordinate with internal parties to satisfy customers’ needs by providing efficient feedback and the best solutions
  • Understand clients’ expectation and deliver first-class services
  • Follow up on the test submission
  • Collect market intelligence
  • Perform other ad hoc tasks as assigned


Job Requirements:

  • Higher Diploma or above in any discipline
  • Minimum 3 years of customer services experience, preferably in commercial testing laboratory, call center, manufacturing, trading, buying office or merchandising field
  • Good analytical, problem solving, attention to details
  • Good command of English and Chinese including Mandarin
  • Good communication and organization skills
  • Customer focused and quality driven
  • Ability to work well under pressure, handle crisis situations and multi-tasking
  • Willing to work overtime and under pressure
  • Candidate with more experience would be considered as Assistant Manager

We offer competitive salary and benefits to the right candidate.  Interested parties please send your application with date of availability, present & expected salary to the Human Resources Department, Bureau Veritas Hong Kong Limited by mail or email.  To submit your application by mail, please mark "Confidential" and position applied on the envelope.

Our Benefits:

  • 5-day Work Week 
  • Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
  • Double Pay, Performance Bonus
  • Life & Medical Insurance Benefits
  • Mandatory Provident Fund Contribution
  • Education & Training Subsidies
  • Excellent Training & Career Advancement Opportunities

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7/F, OCTA Tower
8 Lam Chak Street
Kowloon Bay, Kowloon

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More job information
Job ref no. SLCS/AM (CT3113498-01#0167)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years - 20 years or above
Career Level
  • Middle management level
  • Diploma or equivalent