Job ref no.: CT3118201-01#8550

Customer Service

Quantum Packaging Limited

 Main duties:

  • Liaise with customers regarding order confirmation and the handling of their daily enquiries.
  • Handling day-to-day order processing, enquiries and delivery schedule.
  • Coordinate with NPD team for client's new enquiries.
  • Coordination with freight forwarders for shipment arrangements
  • Prepare import/export documents and related shipment documents
  • Review and process L/C procedures
  • Optimize logistic cost and arrangement.
  • Ensure accurate and on-time production orders, order status reports and delivery time schedule, etc
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


  • Diploma or equivalent; college degree preferred
  • Ability to multi-task, prioritize and manage time effectively
  • 2-5 years solid experience on Trims and Labels/ product development / merchandising in printing / packaging industry
  • Good understanding of Garment related Packaging such as labels, hangtags, and Packaging
  • Experienced in shipping/logistics , Import/Export documentation
  • Excellent command on both spoken and written English and Cantonese is a MUST
  • Customer orientation and ability to adapt/respond to different types of characters
  • Occasional traveling to PRC or overseas is required.
  • Have a good attention to detail
  • Capable of managing and achieving tight deadlines
  • Clear thinking and have the ability to work both independently, and as part of a team
  • Well-organized and self-motivated
  • Working knowledge of MS Office applications (Word, Excel and Outlook)
  • Work location : Lai Chi Kok


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More job information
Job ref no. CT3118201-01#8550
  • N/A
Job Function
  • Lai Chi Kok
Employment Term
  • Permanent
  • Full-time
  • 2 years - 5 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • Travel occasionally