Job ref no.: CLLE180604C
Hong Kong Young Women's Christian Association

Customer Services Assistant

Hong Kong Young Women's Christian Association

  • 5-day week
  • Compassionate leave
  • Education subsidies
  • Extra paternity leave
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • Family-friendly Leave
  • … + 3 more

Key Responsibilities

  • Answer the general queries via telephone, email and walk-ins at the Centre of Learning and Life Enhancement (CLLE).
  • Handle complaints and comments about the courses, members and centre facilities in professional manner
  • Process member applications, courses enrolment and payments
  • General administration work as required


  • Good understanding of Local and Western Cultures
  • Good command of English and Chinese in both written and verbal
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  • Customer service oriented and good telephone manner
  • Strong sense of responsibility, able to work under pressure and meet deadline
  • Detailed mind, enthusiastic and willing to take initiative to learn
  • Able to work independently under strong teamwork environment
  • 5-day work including Saturdays, immediately available preferred

We offer Paid Holiday (Annual Leave, Public Holiday, Maternity Leave / Paternity Leave, Training Leave), Training Subsidy, Medical Insurance and Subsidy, MPF Employer’s Voluntary Contribution, Staff Discount etc.

Interested parties please send full resume with present and expected salary by:

Email: Click Apply Now button below

Only short-listed candidates will be contacted for interview and all personal data collected will be used for recruitment purposes only.

We are an equal opportunities employer

More job information
Job ref no. CLLE180604C (CT3116222-01#0011)
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • N/A