Job ref no.: 20001935 (CT3118096-01#0234)
The Hong Kong Jockey Club

Customer Services Centre Officer/ Assistant (Property - Internal Hotline)

The Hong Kong Jockey Club

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Gratuity
  • Medical plan

The Department

Our Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management services to the key Business Units in the Club.

The Job

You will:

  • be one of the team members for a call center to provide excellent service to internal customers to solve their problems or needs in using the Club-wide facilities
  • operates according to the standard of procedures or the directions set out by the Facilities Services Manager
  • review the team operation process and procedures of as-it-status, suggest ways for improvement and help implement them
  • coordinate with different service teams (i.e. technical and non-technical) of Property Facilities Management Department to attend the cases faced by customers in an efficient and effective way
  • maintain an accurate system database of customer service requests to support the operational needs of Property Facilities Management

About You

You should:

  • possess a certificate or higher diploma in any subject (with a preference in business administration / management, property/ facility management, or other relevant discipline).
  • have a minimum of 2 years of clerical or customer service experience.
  • have demonstrated good analytical and problem solving skills, with  a detail-minded attitude
  • have hands-on experience on MS Office applications. advanced level in Excel and PowerPoint would be an advantage
  • have good command of English and Cantonese, as well as good interpersonal and teamwork skills
  • be able to work on shift on Public Holidays (occasionally) and Racedays

Terms of Employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20001935 (CT3118096-01#0234)
  • N/A
Job Function
  • Shatin
Employment Term
  • Contract
  • Full-time
  • 2 years - 4 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip