Responsible for the P&L of the CS Department and achieving Sales targets for the Demographic Region of the position
Identify market trends and assess opportunity pipeline
Develop and deploy winning strategies, capture plans, and bids to secure order backlog. Lead the tendering, estimating and pricing process of customer services projects Lead the region’s STRAP/budget review and update proposal
Lead and manage Customer and stakeholder engagement to support business development, growth, and delivery of services. Build and maintain customer relationships in the SEA region
Achieving key KPIs and reporting on CS financial and operational performance
Provide technical consultation in the region for the company product portfolio (HVAC, Coupler, Brakes, PD&G, Access Doors, etc).
Accountable for the costs and budgets of the customer services projects in the execution and schedules
Responsible for meeting the Sales
Owner of Risks & Opportunities including development and implementation of effective mitigation strategies of risks and realization of opportunities across CS project portfolio.
Supervise services projects implementation to ensure all deliverables and customer satisfaction are met Supervise engineering section and validate technical deliverables
Lead processes requiring the involvement of stakeholders on the customer side
Develop competency and skills of Customer Service staff, and lead and motivate the team to achieve results and satisfaction
Oversee the Field Services team and Engineering Team to ensure collaboration with the Project team at a synergy effect
Ensure Safety, Quality, and standards (local, industry, and Wabtec) are fulfilled
Collect REX in the project phase to further improve future services solutions
Steer the continuous improvement of Services execution, including LCC, RAMS, engineering, manufacturing, methods
Support cash recovery process through close monthly control and working with customers to agree favorable settlements
Any other duties as assigned by the manager
Job Requirements:
Degree holder in Mechanical Engineering or related discipline; Business school training, MBA is desirable
10 years or above experience in Customer Service/Field Service, relevant working experience in a managerial position, in the areas of railway, building, or other infrastructure service and/or maintenance
Experience in management, sales, business development, and/or P&L responsibility
Customer-oriented, vision-driven, and strategic thinker
Strong managerial and people management skills and ability to steer the team to perform
Accustomed with site practices, current regulations and statutory requirements in particularly Hong Kong
Ability to acquire swiftly technical knowledge of the company’s both electrical and mechanical diversified equipment
Strong analytical and problem-solving skills, result oriented and capacity to have a good impact and influence
Sound communication and interpersonal skills, able to deal with all levels of personnel and multinational customers
Being familiar with working in an international company in a similar sector, ideally in a matrix organization.
Good command of both written and spoken English and Chinese is a must
Occasional travel will be required
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Faiveley Transport, a world leader in the railway industry since 1919, has been in Asia for more than 30 years. While a global company, yet in every country and region, Faiveley is proud to provide timely, customized and quality railway equipment systems and services to accommodate our clients' needs and concerns. The regional Headquarters in Hong Kong for its Asia-Pacific business, is seeking high calibre candidates to fill the following position to cope with the global business development: