Job ref no.: CT3124792-01#3049

Customer Services Executive (Key Account / Claims & Complaint / Tracing)(Ref: CC200128-01)

Peoplus Recruitment

Benefits
  • 13-month pay
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Shuttle bus

Our client is a Global Logistics Company in Hong Kong, the company is currently looking for high caliber candidates to fill up the above positions :

 

Customer Services Executive (Key Account / Claims & Complaint / Tracing)


Responsibilities:

  • Providing quality customer services to key customers
  • Handle customer enquiries, order booking and shipment tracing
  • Preparing reports and conducting courtesy visits.
  • Responsible for handling complaints and claims independently and professionally;
  • Reflecting customers' feedback to management, providing solutions for improving customer service quality and assisting in various projects responsible by the team.


Requirement:

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • 2-4 years' customer service experience, preferably in customer care environment
  • Good spoken & written English and Chinese, knowledge in Mandarin is an advantage
  • Good interpersonal, communication skills and telephone manner
  • Good team-spirit and problem solving skills
  • Able to work under pressure and independent
  • Basic PC knowledge and good typing skills

 

Attractive remuneration package and excellent career prospects will be provided to the right candidate.

Interested parties please send full resume with followings to  [via CTgoodjobs Apply Now ]
1. Current & Expected Salary
2. Availability
3. Date of Achievement : Academic Result 
4. Quoting the Emp. Ref. No. : CC200128-01

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More job information
Job ref no. CT3124792-01#3049
Salary
Job Function
Industry
Employment Term
  • Permanent
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip