Job ref no.: CTT-12535 (CT3117724-01#2681)
HKT Teleservices

Customer Services Executive / Senior Customer Service Executive

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

On behalf of our client (a famous financial services / E-business company), we invite enthusiastic service-oriented candidate to join as customer services executive / senior customer service executive. You will receive professional training in customer service skills and products that will provide you with the knowledge required for a successful career.

Responsibilities

  • Handle customers’ queries and requests via telephone and e-mail in a tactful and timely manner
  • Be the first contact point with our customer
  • Provide immediate feedback to direct supervisor for service enhancement
  • Provide excellent customer service in call center
  • Perform ad hoc tasks as required

Requirements

  • Diploma holder, with at least 1 year customer serviceexperience
  • Experiences in call center operations will be an advantage
  • Familiar on MS Excel & MS Word
  • Proficiency in Chinese word processing
  • Well-versed in both spoken and written English and Chinese, proficiency in Mandarin will be an advantage
  • Candidate with more experience will be considered as senior position
  • Able to work on shift duty (Work on public holiday may be required)

We Offer

  • $5000 Join-in Bonus (Effective from 01/10/2018 - 31/12/2018)
  • 5-day work week
  • 14 days’ paid annual leave
  • Medical Coverage since commencement date
  • PCCW Group Staff Discount

Applications can be sent to us by:

Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : PCCW-TELSJobs2@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement


www.pccw.com
 

More job information
Job ref no. CTT-12535 (CT3117724-01#2681)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree