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Job ref no.: 65884444-R-0001577
FWD Life Insurance Company (Bermuda) Limited

Customer Services Executive/ Specialist, Insurance Solution Centre

FWD Life Insurance Company (Bermuda) Limited

FWD spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore and Vietnam, offering life insurance across its markets. In Hong Kong, FWD also provides general insurance, employee benefits, pension and financial planning services. FWD’s strategic focus is to leverage technology to create fresh customer experience, deliver easy-to-understand products, and achieve its vision to become the leading pan-Asian life insurer that changes the way people feel about insurance.

FWD is the insurance business arm of investment group, Pacific Century Group. The life insurance and general insurance operating entities of FWD Hong Kong have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 487,000 customers with over 600+ staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

• Provide excellent customer service to walk-in customers at the service counter in a timely manner
• Collect premiums, handle policy related enquiries and provide professional solutions or advice
• Schedule customer appointments and resolve complaints in a professional manner
• Ad hoc project as assigned

The Person:

• University graduate with 1-2 years relevant experience, preferably gained from insurance industry
• Customer oriented, proactive and willing to take challenge and flexible
• Independent and able to work under pressure
• Excellent communication skills with good written and spoken English and Chinese
• Passed Paper I , II
, III & V of IIQE preferred
• PC literate in MS Office
• Mon-Fri and alternative Sat (full-day). Shift duty at different locations are required

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.



More job information
Job ref no. 65884444-R-0001577 (CT3115925-01#0012)
Job Function
Industry
Location
  • Central
Employment Term
  • Full-time
Experience
  • 1 year - 20 years or above
Career Level
  • Entry level
Education
  • Degree