Job ref no.: CT3130792-01#0006
Beauty Express Limited

Customer Services Executive

Beauty Express Limited

Job Descriptions:
 

  • Handle customers’ inquiries in a proactive, efficient and tactful manner via     email, chat, various social media channels and phone,
  • Address customers' concerns professionally to achieve satisfaction and help drive brand loyalty,
  • Resolve customer complaints & provide appropriate solutions,
  • Coordinate with internal departments to follow up after sales service issues and product warranty services,
  • Support Sales & Marketing team for CRM projects.
  • Go the extra mile to engage customers

 
 
Job Requirements:

 

  • Diploma/Degree holder in relevant field,
  • Minimum 2 years of solid customer service experience (experience in managing high-end customers is a significant advantage)
  • Ability to multi-task, prioritize and manage time effectively
  • Customer-oriented with excellent interpersonal skills
  • Good analytical and problem-solving skills, and the ability to handle complex enquiries independently
  • Autonomous and proactive, able to work under pressure and meet tight deadlines
  • Computer literacy with Microsoft Office (Word, Excel & PowerPoint) and Chinese Word Processing
  • Fluent in Cantonese, Mandarin and English, with polished communication and negotiation skills
  • Strong proficiency in written English and Chinese is a must
  • Immediate availability is highly preferred. 

All We offer a 5-days work MPF, medical insurance, bank holidays and competitive remuneration package to the right candidates. Interested parties, please send your full resume with expected salary and availability by clicking Apply Now.

All information collected will be used for recruitment related purpose only and will be treated in strict confidence. Applicants who are not notified within 8 weeks may consider the application unsuccessful. All applications will be retained for maximum 6 months and will be destroyed.

More job information
Job ref no. CT3130792-01#0006
Salary
Job Function
Industry
Experience
  • 2 years - 5 years
Career Level
  • Entry level
Education
  • Degree