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Job ref no.: CL/AA
Levin Human Capital Consulting Group

Customer Services Manager (Complaint handling) - Listed Banking Group

Levin Human Capital Consulting Group

Benefits
  • 5-day week
  • Dental plan

We are hiring a CS Manager (Compliant handling) for a listed banking group with below requirements: -

Responsibilities

  • To be a team member of Channel Management & Operations Department
  • To ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the bank
  • To coordinate with relevant business to resolve complaint cases
  • To review investigation reports and replies on complaint cases from the subordinates and prepare the written replies to customers, media or regulators
  • To identify improvement opportunities and service level upgrading needs from complaint cases

Requirements

  • University graduates with a minimum of 5 years’ working experience in the banking sector
  • Sound knowledge in handling customer complaints
  • Good understanding of regulatory policies and guidelines governing retail banking services
  • Good knowledge of retail banking products and services
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable 

Interested parties please send your FULL RESUME (in MS Word format) with availability, current and expected salary to Alan Au-Yeung(Click here) or you can call us at (852) 2520 0963/ Fax (852) 2850 4061 for more info.

For more job opportunities, please visit our career wonderland at http://www.levin.com.hk

More job information
Job ref no. CL/AA (CT3116747-01#0035)
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 5 years - 7 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel