Job ref no.: CT3116513-01#1555

Customer Services Manager

AMAC Human Resources Consultants

Negotiable Per Month

Customer Services Manager

  • Excellent command in both Putonghua and Chinese and Good in English
  • Good PC literacy in MS-Word and MS-Excel (including Chinese word processing)
  • Excellent communication and interpersonal skills
  • Able to work under pressure and meet tight deadline
  • Degree Holders
  • At least 5 years relevant experience
  • Immediately available is preferred
  • Candidate with less experience / qualification may consider as Assistant -Customer Services Manager
  • Immediate available is highly preferred

Job Duties :
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
  • Ensure all functions in department work smoothly
  • Deal directly with customers either by telephone, electronically
  • Respond promptly to customer inquiries; handle and resolve customer complaints
  • Maintain customer records by updating account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Supervise and organize of all works for customer services clerks
  • Communicate with internal and external parties effectively
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More job information
Job ref no. CT3116513-01#1555
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree