comScoreTag Job - Customer Services Officer V Airport Ticketing, Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.


Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve

In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-

Customer Services Officer V Airport Ticketing



  • Handle flight reservation and ticketing at airport counter;
  • Provide information for customer needed, such as flights schedule, airfare, ticket conditions;
  • Issue ticket and MCO;
  • Respond to customer enquiries on frequent flyer programme;
  • Handle telephone calls for flight information enquiries;
  • Handle in / out e-mail relating to airport ticketing;
  • Handle flight protection and arrange all necessary documents as per ticketing sources;
  • Handle and consolidate daily cash / credit card receipts;
  • Prepare daily/ monthly sales report and other relevant monthly reports;
  • Assist to oversee the airport operations and monitoring GHA performance. 


  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Minimum 1 year relevant working experience;
  • Knowledge in airline ticketing & reservation system;
  • Good command of spoken Cantonese, Mandarin and English;
  • Tactful in handling customers, problem solving and interpersonal skills;
  • Familiar in computer applications (Excel);
  • Willing to take shift duties;
  • Immediate available is preferred. 

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Apply Now
Job Ref No.
HAGSL/OP-TK/SVPR/CT (CT3111943-01#0122)
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  • Dental plan
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Transportation allowance
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