comScoreTag Job - Customer Services Officer V Passenger Services, Hong Kong Aviation Ground Services Limited
Hong Kong Aviation Ground Services Limited

Hong Kong Aviation Ground Services Limited (HAGSL) officially launched operation in 2014 to provide ground handling services (self-handling and third party handling) at the Hong Kong International Airport. HAGSL is a wholly-owned subsidiary of Hong Kong Airlines.


Our Service Approach

Passion to deliver

Extra to give

Options to offer

Promise to fulfill

Lasting impression to create

Emotion quotient to serve

In order to cope with our expansion, we are currently seeking high caliber candidates for the following position:-

Customer Services Officer V Passenger Services



  • Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports;
  • Perform ground handling services, including check-in, boarding gate and arrival duties;
  • Attend monthly meetings with supervisor for operational briefing and review the handling procedures;
  • Meet and assist VIPs on departure and arrival;
  • Assist to Superior for flight editing and monitor to seating control;
  • Assist desk duty for telex reading and phone enquiry.


  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent;
  • Possess 1 year relevant working experience in airport operations and customer service field;
  • No relevant experiences will also be considered;
  • Good command of spoken English and Cantonese, and Mandarin; 
  • Proficiency in PC operations, e.g. MS Excel and MS Word; 
  • Willing to take shift duties;
  • Immediate available is preferred.

We offer an attractive employment package including free travel privilege* and staff training & development to successful candidates. For interested parties, please send your full resume with availability, current and expected salary to General Affairs Manager, Hong Kong Aviation Ground Services Limited by e-mail (with position applying for and reference number quoted in the subject). We are also welcome for sending your full name and interest position by whatsapp at 90278119.

Please download and bring along the completed Employment Application Form after interview appointment has been made.

To understand more of our company and other vacancies, please visit our website at

Hong Kong Aviation Ground Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months.

Apply Now
Job Ref No.
HAGSL/OP/CSO/CT (CT3111943-01#0119)
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
  • Dental plan
  • Flexible working hours
  • Medical plan
  • Paid overtime
  • Transportation allowance
Employment Term
Career Level
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps