Job ref no.: CT3116508-01#9180

Customer Services Officer (5-day work)

Market Hong Kong Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Medical plan

Responsibilities:

Frontline Counter Services duties

  • Act as first contact point for daily operation of the service center
  • Deal with customers’ enquiries; complaints from walk-in customers occasionally
  • Provide proactive follow up and quality services to customers
  • Update monthly reports and establish tasks log sheets
     

Call Center duties

  • Handle the customers hotline
  • Address to customers’ needs and take appropriate actions
  • Ensure customer satisfaction via answering incoming calls, enquiries and complaints in a professional and timely manner
     

Requirements:

  • Higher diploma or above in Hospitality / Business Administration, or related disciplines  
  • 1 year working experience, preferable in call centre / retail / customer service industry
  • Good communication/interpersonal skills, telephone manner and service attitude
  • Strong sense of team spirit, independent and able to work under pressure
  • Good command of written and spoken English and Cantonese, Mandarin is definitely an advantage
  • Knowledge in MS Office
  • Fresh graduates will also be considered
  • Immediate available is highly preferred 


The post comes with:

  • 5-day working week
  • Working hours: 11:30am - 8:30pm (Mon - Fri) , 10:30am - 7:30pm (Sat)
  • Competitive salary
  • Medical & dental coverage
  • 12 days paid annual leave to start
  • 13th month pay


Interested parties please apply by clicking Apply Now with expected salary and available date. We offer competitive remuneration package to the right candidate.

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More job information
Job ref no. CT3116508-01#9180
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree